Refund Policy

Coffee is a perishable, consumable product, so our refund policy is built around getting it right rather than accepting general returns.

Damaged or incorrect orders

If your order arrives damaged, incorrect, or a bag was opened or leaking in transit, contact us within 14 days of delivery at kineticcoffeeco@gmail.com with your order number and a photo. We will send a replacement or issue a full refund to your original payment method, your choice.

Quality issues

If a bag genuinely tastes off or you believe it was mis-roasted, let us know within 30 days of purchase. We stand behind every batch and will make it right with a replacement or refund.

Change of mind

Because every bag is roasted fresh specifically for you, we're not able to accept returns for a simple change of mind once a bag has shipped. If you haven't received a shipping confirmation yet, contact us immediately and we'll do our best to cancel before it's roasted.

Subscriptions

You can pause, skip, or cancel a subscription at any time from your account before your next billing date. Charges already processed for a shipment that has gone out are handled under the same damaged/quality terms above.

How refunds are issued

All refunds are processed back to your original payment method through Stripe, our payment processor. Depending on your bank, refunds typically appear within 5 to 10 business days.

Shipping costs

Shipping charges are refunded when the issue was our error (wrong item, damaged in transit, quality problem). For other approved refunds, the original shipping cost is non-refundable.

Contact

Questions about an order? Reach us at kineticcoffeeco@gmail.com.